11,202 remote reports and guidance, 47,417 service work orders, 2.39 million kilometers of out-of-town service miles, 927 late-night services… In 2023, Dongfeng Cummins Engine Co., Ltd. will continue to adhere to the concept of “expert services are available all over the world”, with technological innovation and management collaboration. , expert support, private network construction, precise guarantee and other measures are taken simultaneously to serve users without rest throughout the year and respond 24 hours a day, achieving a steady increase in user satisfaction, reaching 99.4%. Dongfeng Cummins is winning the trust of more users with excellent services that exceed the level of the same industry, and creating greater value returns for users.
Service Conference: Zhiyuan Creates a Better Future
On December 23, Dongfeng Cummins’ 2023 Annual Service Conference with the theme of “Home Service Leads to Excellence” was held in Xiangyang. The conference summarized the service work in 2023 and commended advanced groups and individuals with outstanding performance. Display the results of product technology innovation, look forward to future development trends, and deploy the key points, goals and directions of Dongfeng Cummins’ service work. At the same time, share the extraordinary results of Dongfeng Cummins’ business operations in 2023 with service partners, and work together to seek a win-win situation and move forward. Set off again.
Huang Haitao, General Manager of Dongfeng Cummins, Gong Junbo, Deputy Secretary of the Party Committee and Secretary of the Discipline Inspection Commission, Deputy General Managers Li Feng, Li Airong, Liu Jianguo, as well as leaders and responsible representatives of relevant sectors and functional departments, and representatives of 260 service providers and spare parts dealers from all over the country To attend a meeting. Song Zitang, deputy general manager of the sales company of Dongfeng Liuzhou Automobile Co., Ltd., Sun Yanlei, deputy general manager of Xinjiang Swan Modern Agricultural Machinery Equipment Co., Ltd., Jian Chengping, director of the service department of Dongfeng Special Equipment Division (Dongfeng Off-Road Vehicle Co., Ltd.), and director of the service department of Shandong Jindafeng Machinery Co., Ltd. Xian Fuli, Fang Xu, Director of Service Department of China Railway Construction Heavy Industry Group Co., Ltd., Jin Jing, Service Director of Heavy Vehicle Branch of Anhui Jianghuai Automobile Co., Ltd., Fan Xiaolu, Director of Channel Business Development of Cummins East Asia Distribution Division and other guests were invited to attend.
At the beginning of the conference, while delivering a welcome speech, Li Feng shared the gratifying results of Dongfeng Cummins’ product sales and market share in 2023 with all participants, with the theme of “Forging ahead despite the wind and rain”, and made it clear that intensive cultivation and forge ahead will be carried out in 2024. Sales target, emphasizing that Dongfeng Cummins will continue to further promote customer-oriented culture, continue to make efforts in marketing system optimization and service brand building, enhance the value of the “Expert Service Travels World” service brand, and form Dongfeng Cummins’s more outstanding market competitiveness, together with its partners Make progress together and achieve more win-win results. Liu Daokun, director of the automotive engine department of the product segment, and Yan Kun, service director of the marketing company, respectively made work reports on topics such as product layout and service capabilities, reviewing the results in 2023 and deploying various tasks in 2024. In his concluding speech, Huang Haitao expressed his sincere gratitude to all service providers and service personnel who stick to the front line of service. 2024 is coming soon. I hope that the majority of service providers will work more closely with Dongfeng Cummins to help each other and go to the other side together. In the past year, with the support of our partners and service providers, the company bucked the trend and achieved impressive results. In the future, Dongfeng Cummins will continue to adhere to the guidance of strategic goals, continuously improve the platform, expand business, strengthen various capabilities, and continue to improve the product line. Seize opportunities and be guided by market demand, continue to increase the gas engine market share, strengthen the integrated power chain business, further improve the diversified business layout, and increase global market share and influence. Oriented by customer value, we continuously strengthen our service guarantee capabilities, improve customer satisfaction, and create an excellent service brand. Drive development with innovation, actively promote digital transformation, use the Internet and big data technology to achieve intelligent and personalized service processes, and provide customers with a more convenient and efficient service experience.
Huang Haitao emphasized that as market demands continue to change and competition intensifies, only by strengthening confidence, facing difficulties, and winning the trust and support of customers with better products and services can we remain invincible in the market competition. . On the same day, service provider representatives also visited Dongfeng Cummins and went deep into the production line of the heavy-horsepower factory and the company’s technology research and development building. They jointly felt the charm of Dongfeng’s “smart factory” and learned more about the company’s strategic planning and layout, quality and safety management system, advanced technology applications, Flexible production, the creation of happy Dongkang and other aspects have further strengthened everyone’s confidence in working with Dongfeng Cummins to move forward hand in hand and achieve win-win cooperation. picture In the future, Dongfeng Cummins will further deepen cooperation with service provider partners, jointly explore markets, improve service levels, create more outstanding value for customers, and create a better future together.
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